We want all of our customers to be completely satisfied with our products, if you are unhappy with your purchase for any reason please get in touch with us at order@towcestercandleco.co.uk and we will be happy to help. A full refund will be given for any damaged or faulty products. If you change your mind, please return your order within 14 days of purchase for a full refund, products must be returned in perfect condition and return postage is at your cost.