FAQs

How long should I burn my candle for?

When you first light your new candle, you should burn it until an even melt pool of wax is formed. Therefore, to prevent a wax ‘tunnel’ (this is where wax remains on the outer edge of the candle and tunnels down the middle) you should ensure that an even melt pool is formed with each burn.

Don’t burn your candle for more than 4 hours at a time as this can cause the wick to move or slant.

It’s always a good idea to use a candle snuffer instead of blowing out your candle so that you don’t get any black bits of soot in your wax pool.

Trim your wick!

Before your next burn always ensure you have trimmed your wick to around 5mm in length. This will ensure a clean, even burn with no smoking or sooting.

How low can you go?

Make sure you stop burning your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low.

Are you insured?

Yes we are.

Are all your candles, diffusers and wax melts CLP compliant?

Yes they are…

Sine 1st June 2015, the Classification, Labelling and Packaging Regulation (CLP) stipulates that any product that contains a hazardous/ potentially hazardous substance must be labelled accordingly. This includes a non-cosmetic product containing a fragrance or essential oil (candles, wax melts etc.)

All CLP information can be found on the base of our candles and reed diffusers and on the packaging of our wax melt pots.